HomeLegal
Legal
Privacy Policy
We respect and protect your personal and health information, handling it under principles of minimum necessity and clear authorization.
This policy explains how Sana collects, uses, stores, and shares information while providing consultation, coordination, and website services. The framework is informed by privacy practices commonly used by major medical institutions and patient-service platforms.
Section 1
Information We May Collect
Depending on the service, we may collect your name, contact details, nationality, passport or travel information, medical records, imaging reports, treatment history, payment-related communication, and website usage information.
Section 2
How We Use Information
We use this information to respond to inquiries, coordinate appointments, prepare records, support communication, improve service operations, maintain the website, and, when authorized by you, connect with relevant partner organizations.
  • We do not use sensitive health information for unrelated marketing
  • Information is shared only when necessary with parties involved in delivering the requested service
  • Necessary disclosure may occur when legally required or needed for safety reasons
Section 3
Storage, Retention, and Security
We use reasonable administrative and technical safeguards to protect information security and retain records based on service needs, contractual obligations, and applicable legal requirements. When no longer necessary, records are deleted, anonymized, or removed from active use.
Section 4
Your Rights
Where applicable law allows, you may request access to, correction of, update to, deletion of, or withdrawal of certain permissions related to your information. Some requests may affect our ability to continue providing service.
If you have privacy-related questions, please contact us through the channels listed on the site and we will respond within a reasonable timeframe.
SANA
If you want to turn this information into an actionable care plan, we can help you move forward.
From record preparation and appointment coordination to travel planning, we can suggest next steps based on your specific situation.
Contact Privacy Support